Online self help resources

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    My Mind a series of self help resources for young people

    No Limits a selection of self-help resources, as well as some links to recommended self-help websites and apps, to help you look after yourself. You can also speak to a trained No Limits Youth Worker by phoning 02380 224 224, emailing or by starting a web chat on our website

    Get Self Help A huge range of self help worksheets and podcasts

    Self Injury Support 

    Healthy Place

    For adults


    Single Point of Access (SPA) is the way to access NHS support during a crisis. Their phonelines run 24/7: you can call 0114 2263636 or their freephone number, 0808 1968281 

    You can call the Samaritans 24/7 on 116 123, or Text SHOUT 24/7 for crisis text support on 85258 

    You can call the Rethink Sheffield Helpline 24/7 on 0808 801 0440

    Papyrus provide support, advice and information to anyone under 35 who is suicidal  or concerned about someone else who is suicidal. You can call 0800 068 4141 or text 0778 620 9697 (9am – 10pm weekdays, 2pm – 10pm weekends, 2pm – 10pm bank holiday) or email

    CALM provides support to men who are feeling suicidal or experiencing suicidal ideation. You can call 0800 585858 (Every day 5pm-midnight) or use their web-chat service.


    At a Loss The UK’s signposting website for the bereaved. They can help you find bereavement services and counselling. They also have resources on coronavirus pandemic bereavement.

    Child Bereavement UK 0800 028 8840 Support when a baby or child of any age is dying, or a child is facing bereavement

    Sudden 0800 2600 400 Support for people bereaved by sudden death.

    Survivors of Bereavement by Suicide (SOBS) 0300 111 5065 Emotional and practical support and local groups for anyone bereaved or affected by suicide.

    Domestic violence

    Call the Men’s Advice Line on 0808 801 0327. This phoneline is free and open Mon-Fri 9am-8pm. You can also email them on, or use their web chat via their website on Wednesday, Thursday and Friday 10-11am and 3-4pm

    If you are part of the LGBT+ community and experiencing domestic abuse, phone Galop on 0800 999 5428. This phoneline is open Monday-Friday 10am-5pm and Wednesday-Thursday 10am-8pm. You can also email

    24 hour National Domestic Abuse Helpline: 0808 2000 247 (run by Refuge)

    <strong>1:1 or group support</strong>

    SANEline. If you’re experiencing a mental health problem or supporting someone else, you can call SANEline on 0300 304 7000 (4.30pm–10.30pm every day)

    Nightline. If you’re a student, you can look on the Nightline website to see if your university or college offers a night-time listening service. Nightline phone operators are all students too.

    Mind Infoline: 0300 123 3393 Email: Text: 86463 Our Infoline provides an information and signposting service. We’re open 9am to 6pm, Monday to Friday

    Sheffield Mind have a Listening Line for anyone over 18 who is isolated, lonely, worried or just want to talk. You can call Monday-Friday 10-4 on 0114 312 2209, or email to arrange a callback. The Listening line offers up to 30 minutes on a call, once a week. They also have multiple support groups running throughout the week online. To find out about the groups and sign-up, email:

    No Panic Sheffield are now offering Wednesday evening support groups online for anyone struggling with anxiety or anxiety related symptoms. Email for a self-referral form.

    Sheffield IAPT have online courses on a variety of topics around mental health

    <strong>Frontline worker staff needing support</strong>

    If you are a member of staff for NHS England you can access their phoneline and textline. Call 0300 131 7000 (7am-11pm) or for the 24/7 text helpline text FRONTLINE to 85258. This service is designed to support you with a wide range of issues, including practical and financial advice through to specialist bereavement and psychological support.  

    Our Frontline is a new service for frontline workers offering round the clock 1:1 support as well as resources, tips and ideas to look after your mental health.

    If you work for an agency such as the police, ambulance service, local authority or other similar organisation, and require urgent mental health support you can call 24/7: 0114 226 3797. This line is run by Sheffield Health and Social Care

    BIPOC support

    ADIRA is a mental health and wellbeing service for the Afro-Caribbean community. They are offering a culturally sensitive listening service for all adults.  These sessions cost £10 and can be booked on their website. They are free if you are a doctor. 

    SACMHA can connect you with an Afro-Caribbean counsellor, and they provide direct support to carers during the pandemic. They are also running a Call and Chat Service, working with Public Health around Covid-19 and the need for some of the Afro-Caribbean Community to self-isolate for whatever reason. Their trained volunteers will call the person for a chat at least once a week. To request a Call & Chat please send details to: For more information about any of SACMHA’s services, call 0114 272 6393.  

    Maan is a charity working with the Somali community in Sheffield to help address mental health and related needs. You can contact them by calling 079601 28562 or  emailing 

    SADACCA is the African Caribbean Community Centre in Sheffield. They are offering phone calls during Covid-19 to direct people in the right direction for relevant support. You can call 0114 275 3479 between 10.30am-4pm Mon-Fri. 

    BAATN (The Black African and Asian Therapy Network) provides a comprehensive list of BAME therapists and counsellors in the UK. 

    Black Minds Matter UK connects black individuals and families with free professional mental health resources and therapy in the UK.

    Solace, part of the Sheffield Project for Refugee Integration and Growth (SPRING), provide refugees with free counselling. Spaces are limited so contact City of Sanctuary on 07494036559/07419348379 or email or to find out if they are currently accepting referrals.


    If you have concerns about your nonopiate drug use, call the Sheffield Treatment Service on 0114 272 1481  

    If you have concerns about alcohol or opiate drug use, call the Sheffield Treatment Service on 0114 305 0500

    Narcotics Anonymous are offering online meetings, or you can call their helpline 0300 999 1212

    Alcoholics Anonymous helpline is 0114 2701984 or you can email You can get information about online meetings by emailing

    Gamcare run the National Gambling helpline which is open 24/7. You can call 0808 80 20 133 or live chat with them if you or someone you know needs help or support.


    LGBT Foundation are providing a remote service if you would like support or advice relating to any aspect of being LGBTQ+. Call their helpline on 0345 330 3030 9am-9pm Monday to Friday, and 10am-6pm on Saturday and Sunday.

    LGBT Switchboard are still running their helpline, from 10am-10pm every day: call 0300 330 0630. They also have a webchat service.

    Mindline Trans+ is a mental health support line for trans, non-binary, and genderfluid people. Calls are answered by volunteers trained in telephone counselling skills and have lived experience of being trans or non-binary. Occasionally calls may be taken by trans allies. Phone 0300 330 5468, open Mon and Fri, 8pm-midnight.

    For children and young people

    Sheffield Child and Adolescent Mental Health Service (CAMHS) are currently following standard NHS guidance so there is likely to be disruption to appointments. To contact the main switchboard call 0114 271 7000 during working hours. If you or your child need referring to CAMHS, please speak to your GP

    Childline – You can call 0800 1111 to speak to a counsellor from 9am-Midnight every night. You can also have a 1-1 online chat but will not be able to join the virtual queue for this after 10.30pm.

    SHOUT are continuing to run their service 24/7 text service for anybody in crisis. If you are under 18 text YM to 85258

    Kooth provides a free online chat service for young people, available Mon to Fri 12pm to 10 pm, Sat and Sun 6pm to 10pm. You can chat to a counsellor or with the online community.

    Youth Access UK provide free and local counselling services, information and advice.

    The Mix Counselling Service are offering short term online and telephone counselling. Simply fill in their online form.

    Sheffield Young Carers are currently offering online and some face-to-face support to young carers and young people affected by familial substance misuse and their families. They are taking referrals but have a waiting list of 6 months.

    Door 43 offers 1:1 support and short-term counselling they also offer a Wednesday morning drop-in service 11-4 if you are already registered

    In crisis

    Papyrus provide support, advice and information to anyone under 35 who is suicidal or concerned about someone else who is suicidal. You can call their support line, Hopeline UK on 0800 068 4141 or text 07786209697 (9am – 10pm weekdays, 2pm – 10pm weekends, 2pm – 10pm bank holiday) or email

    CALM provides support to men over the age of 15 who are feeling suicidal or experiencing suicidal ideation. You can call 0800 585858 (Every day 5pm-midnight) or use their web-chat service.

    Contact your GP

    Self Injury Support is providing email, text and online support and lots of information and advice if you or someone you know is self harming.

    <strong>Struggling with food</strong>

    Beat you can call their Youthline on 0808 801 0711 (12pm-8pm weekdays, 4pm-8pm weekends) or use their online webchat function.

    SYEDA are currently taking new referrals from people aged 16 and above who are registered with a Sheffield GP (unfortunately they aren’t currently able to accept referrals from Rotherham, Barnsley and Doncaster).  Please email for more information or call them on their temporary number 0114 272 9600

    Drugs and alcohol

    If you’re worried about drugs you can Talk to Frank by visiting their website, calling 0300 123 6600 (24/7), texting 82111, sending an email or by using their online chat function (2-6pm 7 days a week). 

    Project 6 are currently providing a specialist mentoring service for young people at risk of exclusion, as well as The Spot, a youth group for young people in care and care leavers. If you would like to talk to someone, they are open for referrals so you can call 01142587553 or email For more information, go to their website or check out their Twitter.


    Listening Ear are providing telephone support to anyone over the age of 11 who is registered with a GP in South Yorkshire and is bereaved as a result of Covid-19. You can call 0800 048 5224 (Mon-Fri 10am-5pm)

    Winston’s Wish provide support for children and their families after the death of a parent or sibling. Call 08088 020 021 (Mon-Fri 9am-5pm) or email

    Grief Encounter provide specialist support to children and young people who have lost someone they love. You can call 0808 802 0111 (9am -9pm Mon-Fri), web chat or email,

    Child Bereavement UK have a helpline, 0800 02 888 40, Live Chat via their website, and an email service


    Mermaids – supports young trans, gender diverse and gender questioning children and their families. They are continuing to offer their helpline, webchat, email and text support services. Click here to talk to someone.

    SAYiT  is now operating online. All youth groups are being held the same day but with slightly different timings and now held virtually – for more information or if you would like to join, email or call  0114 241 2728/ To make a new referral e-mail,

    LGBT Foundation are providing a remote service if you would like support or advice relating to any aspect of being LGBTQ+

    Gendered Intelligence are offering a revised service for anybody who identifies as trans or non-binary or is exploring their gender identity. If you are on the waiting list for Sheffield Porterbrook Gender Clinic and want to speak to someone who is trans affirming you can call the GI support line on 0330 359678, email, or Text and WhatsApp chat, 07592 650 496

    The Colours Youth Network is a UK wide initiative supporting young LGBTQ+ people of colour to explore and celebrate who they are (via Instagram).